Customer Service Representative
Des Plaines, IL 60018
• Answer a high volume of inbound sales calls generated through a variety of media channels from consumers interested in applying for pre-settlement funding • Accurately document and present information regarding our products and services during phone interactions resulting in onboarding of new customers • Meet sales goals and key performance call center metrics while working accurately and efficiently • Possess strong verbal and written communication skills with the ability to show empathy when addressing customer concerns
• High School degree or equivalent, some college preferred • 1-2 years previous experience in a high volume call center environment • 1-2 years previous sales experience in retail, hotel, cellular, and other desirable • Computer proficiency with minimum typing of 35wpm • Must be able to handle a high call volume while maintaining high sales performance goals • Experience using online chat in a high volume call center • Ability to work in a team environment, follow call scripts and procedures, adapt to change and balance multiple priorities • Excellent interpersonal, verbal and written communication skills required • Bilingual in Spanish is a plus • Must be able to pass thorough background investigation • Must have reliable transportation • Must be available to work the 11:30am – 8pm shift
SPECIALTIES: All Office & Human Resources related positions.
EXPERIENCE: My area of specialty includes: Direct hire placement, Executive search, Temporary placement, Temporary-to-hire placement and Project recruiting.
I’M IN THIS BUSINESS BECAUSE: There’s no better feeling than helping someone realize their goals by assisting them in advancing their career. I love making that connection! My goal is to consistently build long lasting relationships with both my clients and my applicants.
CLIENTS CAN COUNT ON ME BECAUSE: I pride myself on the quality of my work and I truly CARE about their needs. The better I know them, the better my understanding is as to who would fit their needs.”