Customer Service Representative

Mid-sized specialty manufacturing company is looking for an enthusiastic professional to serve as a Customer Service Representative.  If you have experience working directly with customers and are looking for a dynamic growing company, this could be a great fit for you!  Company offers excellent benefits with competitive pay; great opportunities for growth!

• Account Management – Receiving, entering, and processing of customer orders
• Backup to invoicing activities
• Personal communication with assigned customers regarding status and details of orders
• Providing customers with sales and marketing documentation such as customer price lists, contracts, and customer specific project activities
• Communicating with customers on product inquiries and managing issues, lates, returns, credits, or replacement orders to ensure customer satisfaction
• Troubleshoot invoice/shipping issues as needed to ensure prompt and accurate updates/paperwork
• Interfacing with Manufacturing and Warehouse teams to ensure customers’ orders are executed to their satisfaction
• Actively participate in cross functional teams to improve customer satisfaction, sales processes, and facility performance
• Responsible to follow all safety procedures and practices

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Devin Heffernan at dheffernan@cps4jobs.com.

JO:  156.23DH
#LI-DH1

Technical Qualifications:

• High School diploma or equivalent
• Minimum 3-5 years of Customer Service experience – preferably in a manufacturing or distribution type environment
• Hands-on experienced with using ERP computer systems for order entry and invoicing
• High level of competency in using Microsoft Office – Excel, Word, PowerPoint

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Devin Heffernan at dheffernan@cps4jobs.com.

JO:  156.23DH
#LI-DH1