CPS, Inc.
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Employee Benefits Account Manager
Posted: 04/09/2024
2024-04-09
2024-05-09
Industry: Employee Benefits & Retirement Services
Job Number: RC24.2.22.6
Remote:
Experience:
Job Description
Position Overview:
We are seeking a motivated and client-focused Employee Benefits Account Manager to join our team. The Account Manager will be responsible for managing a portfolio of employee benefits accounts, serving as the primary point of contact for clients, and ensuring the delivery of high-quality service and support.
Responsibilities:
- Serve as the main point of contact for assigned employee benefits clients, building strong relationships and providing ongoing support to meet their needs and objectives.
- Collaborate with clients to understand their employee benefits goals, challenges, and priorities, and develop customized solutions to address their specific requirements.
- Coordinate with insurance carriers, benefit providers, and vendors to obtain quotes, proposals, and plan information, and present options to clients for review and decision-making.
- Assist clients with benefits plan design, implementation, and administration, including enrollment, eligibility management, and employee communications.
- Conduct regular client meetings and check-ins to review plan performance, discuss renewal strategies, and address any questions or concerns.
- Monitor and analyze client data, claims experience, and utilization patterns to identify trends, opportunities for improvement, and cost-saving measures.
- Stay informed about industry trends, regulatory changes, and emerging best practices in employee benefits to provide clients with timely and relevant guidance and recommendations.
- Coordinate with internal teams, including account executives, benefits specialists, and support staff, to ensure seamless delivery of employee benefits services and solutions.
- Maintain accurate client records, documentation, and correspondence in agency management systems, and update client information as needed.
- Resolve client inquiries, issues, and complaints in a prompt and professional manner, and escalate complex matters as appropriate.
Qualifications:
- Bachelor's degree in Business Administration, Human Resources, or related field preferred.
- Minimum of 2 years of experience in employee benefits account management, consulting, or related role.
- Strong knowledge of employee benefits products, including group health insurance, voluntary benefits, retirement plans, and compliance requirements.
- Excellent communication, interpersonal, and customer service skills.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in benefits administration systems, Microsoft Office Suite, and other relevant software applications.
- Current insurance license required.
- Commitment to delivering exceptional service and building lasting client relationships.
- Professional certifications such as CEBS, PHR, or SHRM-CP a plus.
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Professional development and continuing education opportunities
- Supportive and collaborative work environment
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