Technical Service Rep

Wichita, KS

Posted: 09/10/2019 Industry: Laboratory - Industrial Chemicals Job Number: 384.19DH Pay Rate: 45,000 - 65,000

Job Description

Technical Service Rep

The Technical Service Rep will have the following responsibilities:

  • Adhere to all established safety rules, procedures, and code of conduct within the company’s
  • Monitor finishing lines for adherence to the established customer’s coating operation
  • Provide daily on-site customer support in troubleshooting coatings problems and provide corrective actions
  • Perform line audits to solve application problems and identify ways to improve the efficiency of the process
  • Establish work instructions and provide training to plant personnel for product application and technical information
  • Monitor and check incoming materials for color and quality
  • Make minor modifications to materials when necessary to improve application
  • Provide inventory tracking and forecasting so that the customer has an adequate supply of material
  • Attend customer meetings related to finishing and deliver weekly call reports to Sales Manager outlining reviews and activities
  • Establish strong customer relationships with customer employees and managers
  • Identify joint Continuous Improvement Projects for CIC and Customer
  • Track progress of CI Projects + hold weekly update calls with CIC/Customer finish team + Monthly reviews with Plant Management

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Devin Heffernan at 815.756.12221 /

JO:  384.19DH

Job Requirements


  • 2-5 years’ experience in wood coatings for furniture / building products manufacturing. Wood finishing experience preferred
  • Strong knowledge of practical color formulating and an understanding of color theory
  • Proven ability to solve problems and support the customer manufacturing application systems
  • Ability to work independently and balance priorities in a fast-paced environment
  • Practical thinker with analytical reasoning and problem-solving skills
  • Project and effective leadership skills
  • Excellent communication skills to write and verbally deliver correspondence effectively to all levels of employees and management
  • Ability to train and demonstrate
  • Basic Computer skills; email, drafting reports, etc.
  • Ability to wear required personal protective equipment and ability to stand for long periods of time

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Devin Heffernan at 815.756.1221 /

JO:  384.19DH


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Devin Heffernan

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